In a recent conversation, an engineering leader highlighted success as how quickly managers jump in and close escalations. Crisis skills matter: calm triage, clear communication, decisive calls. The leaders I admire do that and then make tomorrow quieter. Use the visual above in your mind as you read: Treadmill: escalation → status update → next escalation Flywheel: escalation → insight → guardrail → runbook → fewer pages The goal is simple. Keep the ability to respond under pressure. Turn every incident into a small step that reduces the chance and impact of the next one. What the treadmill looks like Status meetings move faster than learning. Fixes rely on a few heroes. The same alerts reappear with new ticket numbers. Confidence rises after a hot fix and fades by the next release. What the flywheel looks like Each escalation produces one clear insight. Insights become guardrails: SLOs, timeouts, backpressure, flags, canaries, rollback. Guard...
Thesis: In complex programs, the thing that moves systems to production isn’t a perfect plan, it’s a daily discipline of reducing risk. “ Design ” isn’t a kickoff artifact; it’s how we make safer, smaller, more reversible decisions every day. Related: my earlier post on estimation argued for appetite → slicing → triggers (“ estimate to decide, then revisit on signals ”). This post is the companion playbook: how to run the day-to-day so delivery stays safe and sane.